FAQ

Can I schedule an appointment online?

Yes, for your convenience we offer online scheduling. When you choose an appointment time, one of our Client Care Representatives will call you back to confirm your appointment time.

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Can I fill out forms before my appointment?

For our new clients, or for our existing clients with new pets, we strongly recommend that you fill out the new client information forms online. Once filled out you can text or email it to us prior to your appointment to expedite our service when you arrive.

New Patient Page

What is your payment policy?

All payment for services are due when those services are rendered. For your convenience we accept cash, personal checks, Visa, Mastercard and American Express. We also accept Care Credit for clients who qualify for their product. We also accept TruPanion and other Pet Health Insurance.

What is your patient arrival policy?

We ask our clients to arrive at least 15 minutes before their appointment time to get checked-in. If you are running late please call us to let us know. If you do not arrive by your appointment time you may be asked to reschedule your appointment, or you may have to wait to be worked-into the schedule.

What is your privacy policy?

Our veterinary healthcare team does their very best to be sure that private information, including information regarding your pet's care, remains private. We will request your written permission to release you or your pet's information unless it is requested by proper authorities.

Why does my puppy need to be vaccinated so many times?

The immune system of a puppy and kitten develop slowly over time. This starts when they are 6 weeks and is usually complete at 16 weeks. During the developmental stages we need to protect your pet by vaccinating every four weeks so that they will build immunity to the common diseases that they are susceptible to. This allows their immune system a chance to develop “memory” so that if they are exposed to one of these diseases their immune system will be prepared. We recommend keeping your puppy close to home by avoiding taking him/her out in public, to pet stores or letting them mingle with other dogs until one week after their last set of vaccinations are given.

How do dogs get heartworms?

Heartworms are endemic to our area but are totally preventable. Heartworms live in the dog's body in two life stages. The adult worms are about six inches long and live in the right side of the heart and the lungs. They produce microscopic babies that swim around in the bloodstream. When a mosquito bites a dog and ingest blood, it takes some baby heartworms with the blood meal. These baby heartworms actually change in the gut of the mosquito and become infectious to other dogs. This mosquito then bites another dog and injects the baby heartworms into the bloodstream. It takes six months, and three more mutations, for these baby heartworms to become adults and start producing babies of their own. The good news is that Heartworm Disease is totally preventable by giving your dog a monthly prevention tablet, or an injection that lasts for 6 or 12 months.

Can my cat get heartworms?

Believe it or not, cats can get heartworms too. In fact, heartworm disease in cats is more common than you think. Cats get heartworms from mosquito bites just like dogs do. However, cats are not the natural host for the heartworm so the disease is different in cats. Heartworm disease can be fatal in cats and often there are no warning signs. Heartworms can cause chronic coughing and weight loss in cats, but for many cats, sudden death is the first and only sign. The good news is that heartworms are totally preventable in cats. We recommend Revolution Plus--a monthly topical preventative that prevents heartworms, fleas, ear mites and intestinal parasites in one application.

What is causing my dog to chew its feet constantly?

Itchy skin is the single most common ailment we treat in dogs. Chewing or licking the feet, rubbing the face and scratching excessively are almost always a sign of allergies in dogs. Dogs can be allergic to proteins (meat) in the food or external parasites like fleas. But by far the most common allergies are to pollen in the environment. Pollens actually go through the pores in the dog's skin and cause a complex reaction using chemical messengers that cause inflammation and itching. Fortunately, we have great products to combat the effects of this inflammation. Apoquel is an oral tablet that stops the effects of this inflammatory itch cycle very quickly and safely. We also have a vaccine for itching in dogs that last for an average of two months. Both of these products are very safe and have changed the way we treat allergic skin disease. Treatment is important because, if ignored, allergic skin disease almost always causes infection.

What is causing my dog to scoot his rear end on the floor?

This is not only embarrassing, but it is sign of anal irritation. The two most common causes of anal irritation in dogs are tapeworms and impacted, or full, anal glands. Tapeworms are small worms that can be visible around the anus. They are mobile and cause irritation. These worms are caused by the dog ingesting fleas. They are easy to treat with oral medication and flea control. Anal gland impaction is more common that tapeworms. There are two anal glands--one on either side of the anus. These glands secrete an oily liquid that helps lubricate the stool as it passes. These glands can get occluded and swell causing anal irritation and scooting. Our healthcare team can examine the glands and express them to relieve discomfort. Occasionally these glands can become infected and rupture. It is important to have your pet seen soon if they are scooting.

My pet’s breath smells bad. What is the problem?

Bad breath is common in dogs and cats and is almost always a sign of dental disease. If your pet's breath smells bad it indicates that the infection in your pet's mouth has reached a point that it really needs to be examined. Dental disease is the single most common condition we see and affects well over half of our adult patients. Proteins from the diet mix with saliva, calcium and bacteria to form tartar. Tartar forms calculus that allows the bacteria to grow and invade the gums. This can cause serious health problems such as kidney, liver and heart disease. In most cases the teeth can be cleaned. Just like your dental appointment, we x-ray the teeth to see how much bone damage has occurred and extract any teeth that are beyond repair. After the teeth are cleaned, we get you back for a Medical Progress Exam in two weeks. One of our team members will look at your pet's mouth and go over proper dental hygiene with you to keep your pet's mouth healthy moving forward.

What is the best flea and tick control product to use on my pet?

Fleas and ticks are common external parasites in our area and they can carry a host of diseases that can affect our pets and us, too! Fortunately there are excellent products that can prevent these nasty creatures from contacting your pet. For dogs, we strongly recommend a monthly oral chew, called Simparica, that eliminates fleas and ticks. This product is also combined with heartworm prevention so that one monthly chew prevents all of the major parasites. For cats, we recommend the monthly topical Revolution Plus to prevent fleas, ticks, heartworms, intestinal parasites and ear mites. These preventions are excellent and very convenient.

Can my pet take human medicine?

While it is true that pets can take some human medications, you must BE VERY CAREFUL! Some human medications are toxic to pets and may even kill them. For example, just one Tylenol tablet will kill a cat. It is always advised to consult with one of our veterinarians before you give your pet any medication to be sure it is safe to give and that you give an accurate dosage.

Why isn’t my pet losing weight?

Weight loss can be difficult for our pets and for us. It is very important to keep your pet's weight at a healthy level. We strongly recommend measuring the amount of food you give your pet with an 8 ounce measuring cup. We can calculate the amount of calories your pet needs based on its age, size and activity, and tell you how much food to feed. The second thing we recommend is to control the type, and amount, of treats your pet gets. Did you know that some dog treats contain as many calories as a whole bowl of food? Also, it is important to regularly exercise with your pet. If you are being diligent about getting your pet to lose weight but are not seeing results, we recommend an examination with one of our doctors. There may be some simple remedies, like changing foods, or there could be some kind of metabolic problem that is keeping your pet from losing weight. We can help.

Why is my older pet drinking so much water?

Increased water consumption, with or without increased urination, can be a sign of changes in your older pet's health. Increased thirst is often one of the first signs of kidney disease, diabetes, thyroid disease and Cushing's Disease. If you notice a change in your pet's water consumption we recommend an examination as soon as possible. We will often have to do blood and urine tests to figure out what is wrong and get your pet on the road to recovery.

Why is my pet shaking its head so much?

Is your pet shaking its head or scratching its ears excessively? These two problems are of the signs of either an external or middle ear infection. Your pet's ear canal is much longer and deeper than your own. It is also curved and is a good place for moisture to accumulate. This is the perfect scenario for ear infections to begin. One of our doctors can look deeply into your pet's ear canals and do a few simple tests to determine if your pet's ears are infected and then determine the best way to treat the ears. Ear infections can progress quickly so if your pet is shaking its head or scratching its ears we recommend getting it seen right away.

What is the benefit of using a laser for my pet’s surgical procedure?

At Covenant Care Animal Hospital we offer the option of using a CO2 laser to perform your pet's surgery. A surgical laser has the advantages of sealing nerve endings to control pain, sealing vessels to control bleeding and promote faster healing times overall. All of our doctors prefer using the laser when performing surgeries because it provides better outcomes for our patients.

What is a Class IV therapeutic laser and what is it used for?

At Covenant Care Animal Hospital we use a therapeutic laser, or cold laser, to promote healing for a variety of conditions from arthritis to wound healing. This laser injects light waves into tissue at two different speeds and frequencies at the same time. This increases blood flow in and out of the area and causes regeneration on a cellular level by stimulating Cyclic AMP. The results are faster healing times, more mobile joints, decreased inflammation and happier pets. This laser is non-invasive and each treatment only takes a few minutes. Treatments are usually done in a series of 6 or 12. If your pet suffers from chronic pain or chronic wounds please call us today to get them started on the road to recovery with therapy laser treatments.

Do you offer or recommend Pet Insurance?

At Covenant Care Animal Hospital we accept all major pet health insurance policies. We recommend and proudly offer TruPanion health insurance. We feel that overall, insures pets receive better care because almost everything we treat, from wellness to major surgeries, are covered by most insurance plans.

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